Solution
AI Receptionist for Service and Trade Businesses
Your whole team is on site, in a van or under something. This deployment scopes the job, checks the location, books the visit and pushes genuine emergencies straight to whoever is on call.
What the deployment handles
- Job scoping in the caller’s own words
- Service area and access checks before booking
- Scheduling that allows for travel between jobs
- Emergency escalation to the on-call technician
- Photo requests so the right parts go in the van
Nobody Is at a Desk
Field businesses have the highest ratio of missed calls to total calls of any sector we work with. The reason is structural: the people who can answer questions are the people doing the work.
Customers behave accordingly. Service enquiries are urgent, price-sensitive and competitive, and callers move to the next contractor within minutes rather than days.
What makes it worse is that calls answered from a job site produce poor information. The address is misheard, the fault is described vaguely, and the technician arrives without what they need.
Field business problems
- Enquiries during jobs, which is most of the day
- Emergency calls competing with routine ones
- Jobs booked outside the practical service area
- Schedules that ignore travel time
- Vague job descriptions leading to second visits
- Quotation requests never followed up
What the Solution Looks Like
Two paths, separated immediately. Emergencies go to the on-call technician under rules your business writes, with a deliberately low threshold. Everything else is scoped and scheduled.
Scoping is structured. What has gone wrong, where, what kind of property, what access, and when they need it. Location is checked against your coverage before a slot is offered, so nothing gets booked that cannot be reached.
Where a photo would help, a message request is sent during the call. For many trades that single step is the difference between one visit and two.
How a Job Gets Booked
Urgency established
The first question separates an emergency from a job that can be scheduled.
Job scoped
Fault, property type, access and timing captured in a consistent structure.
Location checked
Coverage and travel implications determined before availability is offered.
Slot confirmed
The visit is booked into a window that accounts for the rest of the day’s route.
What Changes
You win the urgent job
Answering first is most of what decides who gets an emergency callout.
Technicians stay productive
Nobody climbs down a ladder to take a call about next Thursday.
Fewer wasted journeys
Access, location and job detail are established before anyone drives anywhere.
The route makes sense
Scheduling accounts for travel, so the day given to your crew is one they can finish.
Features This Deployment Uses
Emergency escalation
Urgent callers reach the on-call technician immediately, under rules you define.
Emergency escalationService area checks
Coverage confirmed before a slot is committed, with surcharges stated up front.
Service area checks24/7 call answering
Coverage across the working day, evenings and weekends, when your team cannot answer.
24/7 answeringField Business Questions
Can it quote for jobs?
It gives your callout charge and published rates. Job totals depend on what is found on site and stay with you.
How do emergencies reach us?
Through a defined escalation path with a low threshold, tested before launch. Safety-related descriptions also trigger the wording you have written.
Can it dispatch to different technicians?
Yes, by trade, area or duty roster, with the full job details sent to whoever receives it.
Does it handle both residential and commercial?
Yes, usually as separate flows since commercial jobs need site contacts and access approvals.
What if we are a one-person operation?
The lighter version is described under sole trader solutions.
Answer the Callout While You Are Under a Sink
Give us your urgent list and coverage area. We will demonstrate an emergency escalated and a routine job booked, back to back.