Professional services
AI Receptionist for Law Firms in Singapore
Legal enquiries arrive when something has gone wrong, which is rarely between nine and six. An AI receptionist captures a clean intake record, screens for conflicts using your criteria and books the consultation, without ever straying into advice.
What the intake flow captures
- Practice area and nature of the matter
- Names of the parties, for your conflict check
- Whether a deadline or hearing date is involved
- How the caller found the firm
- Preferred consultation time and contact method
Why Legal Enquiries Are Lost
A prospective client with an employment dispute, a property completion problem or a family matter is usually calling several firms in one sitting. The firm that speaks to them first tends to get the retainer, not because it is better, but because the caller has stopped looking.
Your fee earners cannot take those calls. They are in court, in a meeting, or drafting to a deadline. Your secretary is on another line. The enquiry goes to voicemail, and by the time it is returned the caller has instructed someone else.
The second problem is quality. When calls are answered under pressure, intake becomes a name and a number scribbled down. The partner then spends fifteen minutes on a call that should have taken five, because none of the useful information was captured.
Where firms leak instructions
- First-contact enquiries reaching voicemail
- Evening and weekend calls after an incident
- Intake records too thin to triage properly
- Urgent matters not flagged as urgent
- Conflict information gathered too late
- Existing client calls mixed in with new enquiries
What Changes for the Firm
First contact is always answered
The caller who reaches your firm at ten at night gets a professional response and a consultation slot, not an answering machine.
Intake arrives complete
Practice area, parties, dates and background are captured in the same structure every time, so triage takes minutes rather than a callback.
Conflicts surfaced early
Party names are collected at first contact, giving your team what they need to run a check before any substantive discussion.
Fee earners stay billable
Enquiries that are not for your firm are filtered politely before they consume anyone’s chargeable time.
Features Legal Practices Use
Lead qualification
Your intake questions asked in your order, with matters outside your practice areas identified before a slot is offered.
Lead qualificationCall transcripts and summaries
A written record of what the caller said, which matters when the account of events is the whole substance of the matter.
Transcripts and summariesAfter-hours answering
A separate out-of-hours flow, because the calls that arrive at midnight are rarely routine conveyancing questions.
After-hours answeringThe Line the System Never Crosses
An AI receptionist gathers information. It does not interpret it. It will not tell a caller whether they have a claim, how strong their position is, what a contract clause means, or what they should do next in a dispute. Callers frequently ask; the flow declines and offers a consultation instead.
It also does not confirm that your firm will act. Acceptance of instructions follows your conflict check and your engagement process, and the flow is written to make that sequence explicit to the caller rather than implying a relationship that does not exist.
Time-critical matters are treated differently. Where a caller mentions an arrest, an injunction, a hearing tomorrow or an expiring limitation period, the call goes to the escalation path your partners define, immediately.
Questions from Practice Managers
Can it run our conflict check?
It collects the information a conflict check needs and passes it to your team or your practice management system. The check itself remains a decision made by the firm.
How is confidentiality handled?
Access, retention and storage arrangements are documented during implementation so your own risk and compliance review has specifics to assess. We do not make blanket assurances in marketing copy.
Can it quote fees?
It can state published consultation fees and general fee structures you approve. It will not estimate the cost of a matter, since that depends on facts nobody has assessed yet.
Will it distinguish existing clients from new enquiries?
Yes. Existing client calls follow a separate route to their fee earner or secretary, and are not put through the intake questions again.
Does it work for a small practice?
Particularly well. Sole practitioners and small firms lose the highest proportion of enquiries to unanswered calls, because there is nobody else to pick up.
Capture the Enquiry Before the Next Firm Does
Send us your intake questions and your practice areas. We will build the flow and demonstrate a new matter enquiry arriving as a complete, structured record.