Hospitality
AI Receptionist for Restaurants in Singapore
The phone rings hardest at seven in the evening, which is precisely when nobody can pick it up. An AI receptionist takes the reservation, answers the dietary question and passes the private dining enquiry to your manager, without anyone leaving the floor.
Handled during service
- Reservations, changes and cancellations
- Opening hours, location and parking
- Dietary and allergen questions from approved information
- Large group and private dining enquiries captured properly
- Current waiting time for walk-ins
The Phone Loses Every Time During Service
Restaurant call volume is the mirror image of restaurant capacity. Calls peak in the two hours before dinner service and during it, which is when every member of your floor team is seating guests, running food and clearing tables.
Whoever answers does so while walking, half-listening, with a queue at the host stand. Reservations get taken down wrongly. Dietary questions get vague answers. A private dining enquiry worth four figures gets a promise that someone will call back.
The alternative is worse. Letting it ring means the caller books the restaurant next door, and in a market with this much choice they will not try again tomorrow.
What restaurants lose
- Reservation calls during peak service
- Large group enquiries never followed up
- Bookings recorded incorrectly under pressure
- Allergen questions answered inconsistently
- Calls after closing about tomorrow’s booking
- No-shows because confirmations were never sent
What Changes on the Floor
Nobody leaves the floor
Service continues uninterrupted while reservations are taken, confirmed and written into your booking system.
Group enquiries are captured
Date, headcount, occasion and budget recorded and sent to your manager, so the high-value enquiry does not evaporate.
Answers are consistent
Allergen policy, corkage, dress code and set menu information delivered exactly as your chef and manager approved them.
Fewer empty tables
Confirmations and reminders go out automatically, and cancellations free the table early enough to resell it.
Features Restaurants Use
Appointment booking
Table reservations checked against live availability by covers, service period and section.
Reservation bookingWhatsApp follow-up
Confirmations, reminders and directions sent immediately, with reschedules handled through the same thread.
WhatsApp integrationMultilingual call handling
Language options for a customer base and tourist trade that does not all call in English.
Multilingual handlingAllergens Are Not a Place to Improvise
Dietary and allergen questions are the one area where a wrong answer causes real harm. The flow states only what your kitchen has confirmed in writing, and where a caller describes a serious allergy it says plainly that the guest should speak to the restaurant directly and offers a transfer or a callback from your manager.
Halal, vegetarian and vegan status is handled the same way. The system repeats your certified position and does not extrapolate from it. If your kitchen prepares certain dishes without a specific ingredient but shares equipment, that nuance is written into the answer rather than glossed over.
Restaurant Questions
Can it book into our reservation platform?
Where your platform offers an integration, yes, with live availability. Otherwise requests are captured completely and confirmed by your team, which is still faster than a callback.
Will it handle large group bookings?
It captures them properly but does not commit the room. Groups and private dining usually involve minimum spend and menu decisions, so these go to your manager with all the details already gathered.
Can it tell walk-in callers the current wait?
If your team maintains that figure somewhere readable, yes. Otherwise it gives the guidance you have approved for that day and service period.
What about tourists calling in other languages?
Language coverage is configured to your trade. We confirm what is well supported during scoping rather than promising universal coverage.
Does it work for a small independent restaurant?
Especially well. Small teams have nobody spare during service, which is exactly the gap this fills.
Take Reservations Through the Dinner Rush
Tell us your service periods and your booking rules. We will demonstrate a reservation, an allergen question and a private dining enquiry handled during peak service.